🛒 For Buyers
How Buyer Protection Actually Works
Buying from a new supplier — especially across borders — always carries some risk. Here's exactly what Comilmart's buyer protection covers, and how it works mechanically.
The core idea
When you pay for an order, that payment isn't handed straight to the seller. It's held until your order is confirmed delivered. Only then does the seller actually receive payout. This is what gives buyer protection real teeth — a seller has every incentive to deliver correctly, because they don't get paid otherwise.
What's covered
- An order that never ships at all
- An order that arrives significantly different from what was described
- An order that arrives damaged or incomplete
What's not covered
- Simple buyer's remorse after a correctly delivered order
- Delays clearly caused by factors outside the seller's control, like customs holds
- Orders where you provided incorrect delivery information
If something goes wrong
Once an order is marked delivered, there's a window during which you can request a refund if there's a genuine problem — go to My Orders and use the refund request option there. Because payment was held rather than released immediately, Comilmart has real leverage to resolve things fairly.
Why this matters more for cross-border orders
When you're buying from a supplier in another country, your usual local consumer protections often don't apply cleanly. Buyer protection is built specifically to work regardless of where the seller is located.