Comilmart Return and Refund Policy

Last updated: August 7, 2026

Thank you for shopping at Comilmart. If, for any reason, you are not completely satisfied with a purchase, we invite you to review this policy on refunds and returns. The following terms apply to any Goods purchased through the Comilmart platform.

§1. Definitions

Company ("the Company," "We," "Us," "Our") refers to Macver Technology, the registered legal entity operating the Comilmart platform, located at Ogui Road by Conoil Petrol Station, Enugu, Nigeria.
Goods refers to items offered for sale through the Service.
Order means a request by you to purchase Goods through the Service.
Seller means the individual Vendor or Supplier who listed and fulfilled the Order.
Service refers to the Comilmart website, accessible from comilmart.com.
You means the individual or entity purchasing Goods through the Service.

§2. Your Order Cancellation Rights

You are entitled to cancel your Order within 7 days of receiving the Goods, without giving a reason.

The deadline for cancelling an Order is 7 days from the date you (or a third party you've appointed, other than the carrier) receive the Goods.

To exercise your right of cancellation, inform us of your decision by:

Email: contact@comilmart.com
Live chat or support ticket through your Comilmart account
Phone: +234 903 469 7944 (Nigeria) or +974 6000 5604 (Qatar)

§3. How Refunds Work on the Comilmart Marketplace

Because Comilmart is a marketplace connecting independent Buyers and Sellers, and payment is held by Comilmart (or its payment provider) until you confirm delivery, refunds are processed as follows:

You initiate a return or refund request with the Seller directly, through the platform (order details page or Buyer–Seller chat), within the applicable window.
The Seller provides instructions for returning the Goods, including their own return address, or may arrange collection.
Once the Seller confirms receipt of the returned Goods (or the dispute is resolved through Comilmart mediation, per Section 8), Comilmart releases the applicable refund to your original payment method.
Refunds are issued no later than 14 days from confirmed receipt of the returned Goods. We use the same payment method you used for the Order, and you will not incur fees for the reimbursement itself.

§4. Conditions for Returns

For Goods to be eligible for return, please ensure:

The Goods were purchased within the last 7 days
The Goods are in their original packaging
The Goods are not physically damaged (except where the damage is the reason for the return, e.g., a defective item)

The following Goods generally cannot be returned:

Goods made or personalized to your specifications
Goods which, by their nature, are not suitable for return (e.g., perishable goods, or goods past their expiry date)
Goods which are not suitable for return for health or hygiene reasons and were unsealed after delivery
Goods which, after delivery, have become inseparably mixed with other items

Sellers reserve the right to decline returns that don't meet these conditions. Only regularly priced Goods may be refunded; Goods purchased on sale may not be eligible for refund unless required by applicable law.

§5. Returning Goods

You are responsible for the cost and risk of returning Goods to the Seller, using the return address or instructions the Seller provides for your specific Order. We recommend using an insured, trackable shipping method — Comilmart and the Seller cannot be held responsible for Goods damaged or lost during return shipment, and a refund generally cannot be issued without confirmed receipt of the returned Goods.

§6. Gifts

If Goods were marked as a gift when purchased and shipped directly to you, you'll receive gift credit for the value of your return once the Seller confirms receipt. If Goods were not marked as a gift, or the gift-giver had the Order shipped to themselves, the refund will go to the original purchaser.

§7. Comilmart's Role

Comilmart facilitates the return and refund process by holding payment until delivery is confirmed and by releasing refunds once a return is confirmed or a dispute is resolved. Comilmart is not the Seller of the Goods and does not itself provide the warranty or return guarantee — that responsibility lies with the individual Seller, consistent with Comilmart's role as a marketplace facilitator (see Terms of Service, Section 4).

§8. Dispute Resolution

If you and the Seller cannot agree on a return or refund, you may escalate the matter to Comilmart support through live chat or by contacting us using the details below. Comilmart will review the available evidence (order records, messages, photos) and work toward a fair resolution, consistent with our general dispute resolution process (see Terms of Service, Section 10).

§9. Contact Us

If you have questions about this Return and Refund Policy, please contact us:

Email: contact@comilmart.com
Phone: +234 903 469 7944 (Nigeria) or +974 6000 5604 (Qatar)
Or visit comilmart.com/contact-us