Effective Date: 23 January 2024
Last Updated: 02 January 2026

This Cash on Delivery (“COD”) Policy governs the use of the Cash on Delivery payment option on Comilmart (the “Platform”). By using or offering Cash on Delivery on Comilmart, all Vendors and Customers agree to comply with the terms outlined below.

1. Definition of Cash on Delivery (COD)

Cash on Delivery is a payment method whereby a Customer pays for goods at the point of delivery, either directly to the Vendor, the Vendor’s delivery agent, or Comilmart’s authorized logistics partner, as applicable.

2. Availability of COD

Cash on Delivery is subject to:

  • Product category eligibility
  • Delivery location eligibility
  • Vendor approval
  • Risk assessment by Comilmart

Comilmart reserves the right to enable, disable, or restrict COD for any product, Vendor, Customer, or region at its sole discretion.

3. Vendor Responsibility for COD Transactions

All Cash on Delivery transactions are entirely the responsibility of the Vendor offering the product, except where Comilmart explicitly states otherwise in writing.

4. Mandatory Customer Confirmation

Before dispatching any COD order, Vendors must:

  • Personally contact the Customer via phone, message, or email
  • Confirm order details, delivery address, and availability
  • Ensure the Customer’s readiness to receive and pay for the order

Failure to perform adequate confirmation is solely at the Vendor’s risk.

5. Failed Delivery Liability

If a Customer:

  • Is unavailable at the point of delivery
  • Refuses to accept the product
  • Declines to make payment
  • Provides incorrect delivery details

All associated costs, losses, and liabilities shall be borne entirely by the Vendor, including but not limited to return shipping, logistics fees, and product damage.

6. Payment Collection Methods

Customers may make COD payments:

  • Directly to the Vendor
  • To Comilmart (where applicable)
  • To an authorized logistics or delivery agent

The Vendor remains responsible for ensuring accurate and complete payment collection.

7. Sales Commission Obligation

For every successful COD transaction:

  • The Vendor must remit Comilmart’s applicable sales commission
  • Payment must be made within seven (7) business days of order completion
  • Payment must be processed through the Vendor Dashboard or other approved channels

8. Late Commission Payment

Failure to remit commission within the stipulated timeframe may result in:

  • Temporary suspension of COD privileges
  • Withholding of Vendor payouts
  • Penalty charges
  • Account suspension or termination

9. Fraud Prevention and Abuse

Comilmart reserves the right to investigate:

  • Repeated failed COD deliveries
  • Suspicious order patterns
  • False confirmations
  • Fraudulent payment claims

Confirmed abuse may lead to immediate sanctions.

10. COD Order Limits

Comilmart may impose:

  • Daily or monthly COD order limits
  • Maximum order value caps
  • Restrictions on new Customers or Vendors

These limits may change without prior notice.

11. Product Eligibility

Certain products may be excluded from COD, including but not limited to:

  • High-value items
  • Customized or made-to-order products
  • Digital goods
  • COD is available for specific locations as determined by our delivery partners.
  • Perishable items
  • COD orders must comply with our minimum and maximum order value criteria.

12. Delivery Timelines

COD deliveries must comply with:

  • Estimated delivery timelines displayed on the Platform
  • Reasonable delivery expectations based on location

Unjustified delays may attract penalties.

13. Inspection at Delivery

Where permitted:

  • Customers may inspect products at delivery
  • Inspection does not entitle Customers to use or tamper with the product

Acceptance constitutes confirmation of delivery.

14. Returns and Refunds (COD Orders)

COD orders are subject to Comilmart’s Return and Refund Policy. Refunds, where applicable, may be processed via:

  • Wallet credit
  • Bank transfer
  • Other approved methods

Cash refunds at delivery are not guaranteed.

15. Logistics Coordination

Vendors are responsible for:

  • Engaging reliable logistics partners
  • Ensuring proper packaging
  • Tracking shipments

Comilmart is not liable for third-party logistics failures unless expressly stated.

16. Risk Allocation

Vendors acknowledge that COD involves higher operational risk and accept full responsibility for:

  • Non-payment
  • Delivery failure
  • Cash handling risks

17. Cash Handling and Record Keeping

Vendors must:

  • Maintain accurate transaction records
  • Ensure proper reconciliation of COD payments
  • Comply with applicable tax and financial regulations

18. Tax and Regulatory Compliance

Vendors are solely responsible for:

  • Declaring COD income
  • Paying applicable taxes
  • Complying with local and international financial regulations

19. Right to Suspend or Terminate COD Privileges

Comilmart reserves the right to suspend or revoke COD access without notice if a Vendor:

  • Violates this policy
  • Demonstrates high failure rates
  • Engages in misconduct or fraud

20. Policy Updates and Modifications

Comilmart may amend this COD Policy at any time. Continued use of COD after updates constitutes acceptance of the revised terms.

21. Limitation of Liability

To the maximum extent permitted by law, Comilmart shall not be liable for:

  • Losses arising from COD transactions
  • Customer non-payment
  • Vendor operational failures

22. Governing Law

This policy shall be governed and interpreted in accordance with the laws applicable to Comilmart’s jurisdiction of incorporation.

23. Acceptance of Policy

By enabling or using Cash on Delivery on Comilmart, Vendors and Customers acknowledge that they have read, understood, and agreed to be bound by this policy.

Comilmart

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