Comilmart Cash on Delivery (COD) Policy
Effective Date: 23 January 2024 Last Updated: August 7, 2026
ℹ️ Coming soon. Cash on Delivery is not yet available for checkout on Comilmart — this policy describes how COD will work once the feature launches. All current orders are paid online via Stripe, Paystack, or Flutterwave.
This Cash on Delivery ("COD") Policy governs the use of the Cash on Delivery payment option on Comilmart (the "Platform"), once available. By using or offering Cash on Delivery on Comilmart, Vendors and Customers agree to comply with the terms below.
§1. Definition of Cash on Delivery
Cash on Delivery is a payment method whereby a Customer pays for goods at the point of delivery — directly to the Vendor, the Vendor's delivery agent, or Comilmart's authorized logistics partner, as applicable.
§2. Availability of COD
COD availability is subject to:
- Product category eligibility
- Delivery location eligibility
- Vendor approval
- Risk assessment by Comilmart
Comilmart reserves the right to enable, disable, or restrict COD for any product, Vendor, Customer, or region at its sole discretion.
§3. Vendor Responsibility for COD Transactions
All COD transactions are the responsibility of the Vendor offering the product, except where Comilmart explicitly states otherwise in writing.
§4. Mandatory Customer Confirmation
Before dispatching any COD order, Vendors must:
- Personally contact the Customer via phone, message, or email
- Confirm order details, delivery address, and product availability
- Confirm the Customer's readiness to receive and pay for the order
Failure to perform adequate confirmation is at the Vendor's own risk.
§5. Failed Delivery Liability
If a Customer is unavailable at delivery, refuses the product, declines payment, or provided incorrect delivery details, all associated costs and losses — including return shipping, logistics fees, and product damage — are borne entirely by the Vendor.
§6. Payment Collection Methods
Customers may pay COD orders directly to the Vendor, to Comilmart (where applicable), or to an authorized logistics/delivery agent. The Vendor remains responsible for ensuring accurate, complete payment collection.
§7. COD Fee Obligation
Because Comilmart does not process payment for COD orders (unlike online-paid orders, where payment flows through Comilmart's payment providers), a separate COD handling fee applies — 2% of the order value — in addition to the Vendor's regular subscription plan.
- The Vendor must remit this fee to Comilmart for every successful COD transaction
- Payment is due within seven (7) business days of order completion
- Payment must be made through the Vendor Dashboard or another approved channel
This fee is specific to COD orders and does not apply to orders paid online, which are covered by Comilmart's standard subscription plan model (see Seller Policy, Section 5).
§8. Late Fee Payment
Failure to remit the COD fee within the stipulated timeframe may result in:
- Temporary suspension of COD privileges
- Withholding of Vendor payouts
- Penalty charges
- Account suspension or termination
§9. Fraud Prevention and Abuse
Comilmart may investigate repeated failed COD deliveries, suspicious order patterns, false confirmations, or fraudulent payment claims. Confirmed abuse may result in immediate sanctions.
§10. COD Order Limits
Comilmart may impose daily or monthly COD order limits, maximum order value caps, or restrictions on new Customers or Vendors. These limits may change without prior notice.
§11. Product Eligibility
Certain products may be excluded from COD, including high-value items, customized or made-to-order products, digital goods, and perishable items. COD availability may also be limited to specific locations based on delivery partner coverage, and orders must comply with applicable minimum/maximum value criteria.
§12. Delivery Timelines
COD deliveries must comply with the estimated delivery timelines displayed on the Platform and reasonable expectations based on location. Unjustified delays may attract penalties.
§13. Inspection at Delivery
Where permitted, Customers may inspect products at the point of delivery, but inspection does not entitle a Customer to use or tamper with the product. Acceptance of the product constitutes confirmation of delivery.
§14. Returns and Refunds (COD Orders)
COD orders are subject to Comilmart's Return and Refund Policy. Refunds may be processed via wallet credit, bank transfer, or other approved methods — cash refunds at the point of delivery are not guaranteed.
§15. Logistics Coordination
Vendors are responsible for engaging reliable logistics partners, ensuring proper packaging, and tracking shipments. Comilmart is not liable for third-party logistics failures unless expressly stated otherwise.
§16. Risk Allocation
Vendors acknowledge that COD carries higher operational risk than prepaid orders, and accept full responsibility for non-payment, delivery failure, and cash-handling risk.
§17. Cash Handling and Record Keeping
Vendors must maintain accurate transaction records, reconcile COD payments properly, and comply with applicable tax and financial regulations.
§18. Tax and Regulatory Compliance
Vendors are solely responsible for declaring COD income, paying applicable taxes, and complying with local and international financial regulations.
§19. Right to Suspend or Terminate COD Privileges
Comilmart may suspend or revoke a Vendor's COD access without notice for policy violations, high failure rates, misconduct, or fraud.
§20. Policy Updates
Comilmart may amend this policy at any time. Continued use of COD after an update constitutes acceptance of the revised terms.
§21. Limitation of Liability
To the maximum extent permitted by law, Comilmart is not liable for losses arising from COD transactions, Customer non-payment, or Vendor operational failures.
§22. Governing Law
This policy is governed by the laws of the State of Qatar, consistent with the Terms of Service, Section 19.
§23. Acceptance of Policy
By enabling or using Cash on Delivery on Comilmart, Vendors and Customers acknowledge that they have read, understood, and agree to be bound by this policy.
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