Comilmart After-Sales Support

Last updated: August 7, 2026

This page gives a quick overview of what happens after you've made a purchase on Comilmart. For full details on any topic, see the linked policy.

§Returns & Refunds

You can request a return within 7 days of delivery for most items, provided they're unused, in original packaging, and accompanied by proof of purchase. Refunds are processed once the returned item is received and approved by the Seller. Some items (e.g., perishables, personalized products) are not eligible for return.

📄 Full details: Return and Refund Policy

If your order arrived damaged, doesn't match its description, or never arrived at all, you may be covered under our stronger Buyer Protection guarantee (30-day window).

📄 Full details: Buyer Protection Policy

§Warranty & Repairs

Sellers must clearly state warranty terms on each product listing. Where a warranty applies, you can claim repair, replacement, or refund directly from the Seller, consistent with their stated terms.

📄 Full details: Warranty Policy

§Customer Support

Sellers are expected to respond to Buyer inquiries within a reasonable timeframe — as a guideline, within 24–48 hours for standard questions.
Support is available through in-platform Buyer–Seller chat, and Comilmart's own live chat and support ticket system for issues that need escalation.
Disputes between Buyers and Sellers that can't be resolved directly are handled through Comilmart's dispute resolution process (see Terms of Service, Section 10).

§Order Issues & Compensation

If your order is delayed, arrives damaged, or is incorrect, you can request a resolution — typically a replacement, refund, or partial discount, depending on the situation. Sellers are expected to offer a fair solution promptly. Where a Buyer and Seller cannot agree, Comilmart may step in to help reach a fair outcome.