Vendor Guidelines

Effective Date: July 2023
Applies to: All Registered Vendors on Comilmart in Nigeria, Ghana, Kenya, Liberia, and other supported African countries.

Welcome to Comilmart – Your Gateway to African eCommerce

Comilmart is a pan-African multivendor platform created to empower local vendors and connect them to millions of customers across the continent. To ensure a consistent, trustworthy, and high-performing marketplace, all vendors must follow these Vendor Guidelines.

This document outlines everything you need to know to succeed as a Comilmart vendor—from store setup to order fulfillment, performance expectations, compliance, and best practices.

1. Getting Started as a Vendor

Before listing products, ensure the following:

• You are 18 years or older or registered as a legal business entity.
• You provide valid government-issued ID or corporate documents (e.g., CAC, RGD, BRELA, URSB).
• You register with a verified business name, contact number, and valid bank account.
• You have read and agreed to the Vendor Agreement, Terms of Use, and Privacy Policy.

Once approved, you’ll gain access to:

• A free branded microsite/storefront
• Comilmart’s seller dashboard
• Logistics and payment integration
• Seller support resources

2. Product Listing Guidelines

To create compelling and compliant listings:

✅ Allowed

• New, authentic, and unexpired products
• Accurate product descriptions and specs
• High-quality, original product images (min 500x500px)
• Product titles with brand, type, and key features

❌ Not Allowed

• Counterfeit or unauthorized goods
• Copied product images from other sites
• Vague or misleading descriptions
• Products listed in the wrong category

Refer to our Prohibited Products List for detailed exclusions.

Key Tip: Ensure your listings are searchable and descriptive. Use keywords your buyers might search for, such as “Men’s Leather Sandals – Brown – Size 44.”

3. Inventory Management

You are responsible for:

• Maintaining accurate stock levels
• Marking products out of stock when unavailable
• Promptly updating pricing, promotions, or product changes
• Keeping track of seasonal demand, especially during events like:
  • Black Friday
  • Back-to-School
  • Christmas & New Year
  • Eid / Ramadan
  • Independence Day Sales

4. Order Fulfillment & Shipping

All orders must be processed within 24–72 hours of receipt.

Two Fulfillment Models:

Packaging Requirements:

• Clean, branded (if possible) packaging
• Secured sealing (tamper-proof if electronics or fragile)
• Include invoice and product tag

Late deliveries, incorrect items, or poor packaging can affect your vendor rating.

5. Returns & Dispute Resolution

Standard Return Policy:

• 7–14 days return window based on category
• Products must be returned in original condition and packaging

Valid Reasons for Return:

• Wrong item delivered
• Damaged product
• Defective or malfunctioning item
• Item not as described/listed

You must respond to return requests within 48 hours. Vendors refusing valid returns may be penalized or delisted.

All disputes are resolved through the Comilmart Resolution Center.

6. Payments & Commission

Comilmart charges a small commission (2%–12%) per successful sale depending on the category. Commissions help cover:

• Platform use
• Marketing & advertising
• Payment gateway fees
• Seller support

Payout Schedule:

• Vendors receive payouts weekly
• Funds are remitted after order delivery + return window expiry
• Currencies supported: NGN, GHS, KES, USD

You’ll be assigned a specific Vendor Payout Day (e.g., every Friday) when your sales balance is settled.

7. Vendor Performance Expectations

Your seller performance is key to your visibility and success. Comilmart tracks:

Consistently low performance may lead to temporary suspension or permanent delisting.

8. Prohibited Behaviors

9. Promotions & Ads

Vendors can participate in Comilmart-wide events or run custom ads.

Promotional Options:

• Flash Sales
• Bundle Discounts
• Free Delivery Campaigns
• Sponsored Ads (Coming soon)
• Comilmart Newsletter Inclusion

To enroll, go to Vendor Dashboard > Promotions and apply before the campaign deadline.

10. Vendor Support & Resources

We are committed to helping African sellers thrive. Get access to:

• 24/7 Seller Helpline & Live Chat
• Video tutorials & onboarding guides
• Monthly vendor webinars
• Local language support (English, French, Swahili)

Need training? Request a session via support@comilmart.com or your local Comilmart partner.

11. Data Use & Confidentiality

Comilmart adheres to international privacy and data protection standards. We will:

• Never sell your data
• Keep your account secure
• Only use product & sales data for platform analytics and promotional insights

You must also keep buyer data secure and not contact them outside of approved channels.

12. Compliance with Local & International Law

All vendors must comply with:

• National tax and consumer protection laws
• Import/export regulations
• African Union (AfCFTA) and ECOWAS trade protocols
• Intellectual property & copyright laws

Comilmart will report fraudulent vendors to relevant authorities where required.

13. Policy Updates

These guidelines may be updated to reflect changes in:

• Law or regulation
• Platform operations
• Market trends or customer feedback

Vendors will be notified via email or dashboard before updates take effect.

Contact Us

Have questions or need help?

support@comilmart.com
📞 +234 707 882 3878 (Nigeria)
📞 +233 (Ghana)
📍 Visit comilmart.com/vendor-help