Help Center
Answers to common questions, plus ways to reach us directly.
Refunds & After-Sales
Return windows, refund requests, and order protection.
💬Live Chat with Support
Talk to our team directly for anything not covered here.
Buying
How do I know a supplier or vendor is trustworthy?
Look for the VERIFIED badge on a seller's profile — it means Comilmart has reviewed their business documents. You can also check their years on Comilmart, review score, and delivery track record on their store page.
What's the difference between wholesale sourcing and retail shopping?
Wholesale (B2B) is for buying in bulk directly from manufacturers, usually with a minimum order quantity. Retail (B2C) is everyday shopping from independent vendors, with no minimum — just add to cart like any online store.
Is my payment protected?
Yes. Payment is held securely and only released to the seller after your order is confirmed. If something goes wrong, our refund and dispute process is there to help.
Selling
How much does it cost to sell on Comilmart?
There are no listing fees to get started — free plans are available for both suppliers and vendors. Paid plans unlock additional benefits like better search placement and higher listing limits.
How do I get paid?
Once an order is delivered and the return window closes, your payout is released to the bank details on file in your company profile.
Report a serious issue
Each of these has its own dedicated form, reviewed directly by our team.