FAQs

Comilmart is a multi-vendor e-commerce platform committed to empowering trade across the African continent. Built for every African nation, it provides sellers with the opportunity to showcase and sell their products on a global stage. If you’re a seller based in Africa, you’re eligible to register and start selling on Comilmart today.

As a vendor or supplier on Comilmart, you have full control over your business. You set your own product prices, define your shipping destinations (by country or state), determine your shipping fees, and establish your own selling policies and terms. With Comilmart, you’re in charge of your products, logistics, and profits.

Comilmart charges only a 2% commission on each successful sale. For example, if you sell a product for $10, just $0.20 goes to Comilmart — the rest is yours to keep.

On 22nd day of June 2025. The management of Comilmart posted below message to the public.

Important Update for All Comilmart Vendors and Customers

We are pleased to inform you that the US Dollar (USD) is now the official currency for transactions on the Comilmart marketplace. This update is part of our effort to ensure consistency and efficiency, as Comilmart operates across all African countries and the US Dollar serves as a universal and stable currency for global trade.

However, we’ve got you covered!

Our platform still gives users the flexibility to view and purchase product prices in their preferred local currency — whether it’s Naira, Cedis, Kenyan Shillings, or others. You can easily switch your preferred currency view right on the website.

For Vendors:

When uploading your products, please convert your local currency to US Dollars before entering the price.

For example:

If your product is priced at ₦500,000, and the current exchange rate is ₦1,500 = \$1, simply divide:

₦500,000 ÷ 1,500 = \$333.34

So you will input \$333.34 as the product price.

This ensures price consistency and accuracy across our multi-country platform and allows international buyers to shop easily.

We appreciate your continued support and cooperation as we work to make Comilmart a seamless and globally connected African marketplace.

Thank you for choosing Comilmart. Together, we’re building Africa’s future in global e-commerce.

Comilmart is a trusted platform committed to transparency, accountability, and reliability. Vendors can withdraw their earnings anytime, provided the 7-day return policy has passed. This means payouts are available seven days after the customer receives the product—assuming there’s no return request within that period.

At Comilmart, we prioritize the safety and trust of our vendors. That’s why every vendor’s sales revenue is 100% secure on our platform. From the moment a customer places an order to the final payout, your funds are carefully managed and protected. We hold payments in escrow during the 7-day return policy period to ensure a smooth and transparent transaction for both you and the buyer. Once the return window closes without issues, your funds are immediately available for withdrawal. With Comilmart, you can focus on growing your business, knowing your earnings are safe and in trusted hands.

The best course of action is to reach out to Comilmart Customer Center on Call or WhatsApp +234 707 882 3878 and you will be guided accordingly.

If you haven’t received your order, contact Comilmart Customer Service Center as soon as possible to request an update, a replacement, or a refund.

If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked and Comilmart legal team will always be available to assist in making sure everything goes well and your order delivered.

If the dispute resolution is taking too long, consider escalating the issue by contacting higher authorities, filing a formal complaint, or seeking legal assistance. However, Comilmart Legal team has always been on the top of every dispute to get it resolved as quickly as possible

Track the status of your order: Comilmart via https://comilmart.com/track-you-order/ marketplace provides the ability to track the status of an order by tracking number. Normally, orders are delivered within 0 to 7 days minimum and 7 to 14 days maximum depending on location and vendors.

We offer all our customers ultimate peace of mind. We have you covered 100% on every eligible purchase. Visit the Buyer protection policy Page to learn more – https://comilmart.com/buyer-protection-policy/.

Placing ordering on Comilmart.com is easy. The basic steps are outlined below: For further assistance you can contact customer service @ +234 903 123 9094 or by email contact@comilmart.com

• – Browse the site for the product you require
• – Add the product to the cart
• – Proceed to the checkout
• – Follow the directions on payment
• – Await conformation once payment has been done.

Check the tracking information via https://comilmart.com/track-you-order/ for your order to see its current status and estimated delivery time. You can always contact the Customer Service Center 24/7 for support.

Delivery services on public holidays vary by Vendor and location. It’s best to the Vendor or Comilmart Customer Service Center to confirm their holiday schedule.

Some Vendor may wish to deliver to your postcode. Please contact the Vendor or Comilmart Customer Service Center to confirm.

Yes, next-day delivery depends on the retailer and item availability. Currently same day or next day delivery is only applicable to some certain states such as Enugu, Lagos, Abuja and Anambra —some orders may qualify, while others may not. Check with the specific Vendor for details.

It depends on the courier and the type of package—some deliveries require a signature, while others can be left at your door. Check with your delivery provider for specific requirements.

If your order consists of items from more than one seller, your items will arrive separately. If your order consists of items from a single seller, your items may arrive together or separately. If your orders arrive separately, be rest assured that the remaining item(s) will be delivered shortly.

For all your corporate procurement, gift vouchers, and consumer promotion activities, please contact us at +234 903 123 9094 email us at contact@comilmart.com

Comilmart delivers products to customers all over Nigeria no matter the place. We deliver within 0 to 7 days minimum and 7 to 14 days maximum depending on location and vendors.

Yes, you cannot order more than 5 products per products. depending on Vendors. However, there’re wholesale options. You can contact the vendors for confirmation.

You’ll typically receive an order confirmation email with details of your purchase, including the order number and payment confirmation.

Yes, you can cancel the order up to the point of shipping without any charges being applied, unfortunately once the product is shipped as per the cancellation terms in the T&Cs charges may apply. Or any cancellation done before 5 hours after placing the order, there will be a charges depending on individual Vendors but will not be more than 2% of the order value.

If you have ordered multiple products on one order we will try to ensure they are all delivered together however this also depends on the type of products ordered, some products are large and delivered directly from the supplier, in these cases we will not be able to have them delivered together.

Yes, it is very safe to use credit/debit card on Comilmart. All payment made on Comilmart are highly secured and protected.

Customer services are available to assist in any query you may have, they are available 24/7 @+234 903 469 7944 by email contact@comilmart.com

In these cases please refer to the returns policy section for further information, you can also contact customer services for further assistance.

Comilmart.com has a 7 day returns policy (Terms & Conditions apply) please refer to the returns policy section for further details or contact customer services for assistance.

We respect the privacy of our valued customers, we do not share any customer details with any third parties.

Yes, once the order has been accepted you will receive an email confirmation of your order with full details, you will also receive a physical copy with your product.

No, we do not store credit and debit card details.

If for any reason you encounter problems at the payment page we suggest that you contact customer services for assistance.

Customer services are available to assist in any query you may have, they are available 24/7 @+234 903 469 7944 by email contact@comilmart.com

All products from comilmart.com carry warranty, this is visible on the physical invoice delivered with the product, please make sure you keep the invoice as it will be required for proof of purchase in cases of service etc.

Yes, we offer after sales services to our customers

Yes, most Comilmart offer refunds for damaged or defective items. Contact customer support and provide photos as proof.

Refund processing times vary by vendor, but typically take 3–14 business days depending on the payment method.

Comilmart allow refunds for buyer’s remorse, but policies differ. Check the return policy to see if your order qualifies

Some Vendors refund the full amount, while others exclude shipping fees. Review the store’s refund policy for details.

You can usually request a refund by contacting customer service, filling out a return form, or following the store’s online return process.